Increasing Customer Satisfaction Through Digital Self-Service Tools

By Jo Arnstad 2. April 2019

How the Norwegian investment consultancy Grieg Investor has vamped up their digital presence to provide a seamless customer experience for their clients through digital self-service tools.

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Temaer: Customer journey

The Value of Concept Design Sprints for Financial Services

By Janicke Paus Hellebust 22. January 2019

Why excellence in design thinking is the best starting point for your digitalisation journey.

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Temaer: Customer journey

Improving the Claims Customer Experience with Connected Insurance

By Ronny Reppe 12. June 2018

Other than the regular annual policy renewal, claims processes are one of the few occasions when a customer comes into contact with their insurance company. And it’s often a tedious and time-consuming affair. Practical use of sensor technology and IoT allows insurers to deliver more responsive claims customer experiences. 

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Temaer: Customer journey

About The Noria Blog

This blog is for you who are interested in the technological transformation and digitisation of the banking and insurance industries - whether you are a senior executive, a consultant, an IT-manager or just interested in how technology will impact the financial sector. 
Our goal is to inform you, keep you updated and help you navigate the developing digital environment of your industry. 


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