Putting digital customer journey at the heart of your next IT project

By Ronny Reppe

We know that 70% of digital transformations fail due to a host of reasons including poor planning, a big-bang approach, a lack of business knowledge and poor implementation. In my experience, one fact...

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Temaer: Trends, Customer journey, Automation & Efficiency

Increasing Customer Satisfaction Through Digital Self-Service Tools

By Jo Arnstad

How the Norwegian investment consultancy Grieg Investor has vamped up their digital presence to provide a seamless customer experience for their clients through digital self-service tools.

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Temaer: Insurance software, Customer journey, Automation & Efficiency, Data, Digital Transformation

The Value of Concept Design Sprints for Financial Services

By Janicke Paus Hellebust

Why excellence in design thinking is the best starting point for your digitalisation journey.

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Temaer: Customer journey, Digital Transformation

Improving the Claims Customer Experience with Connected Insurance

By Ronny Reppe

Other than the regular annual policy renewal, claims processes are one of the few occasions when a customer comes into contact with their insurance company. And it’s often a tedious and time-consuming...

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Temaer: Insurance software, Trends, Customer journey, Automation & Efficiency, Data

Improved Customer Experience: New Technology, New Opportunities

By Ronny Reppe

A superior, user-friendly customer experience is crucial to achieving a competitive advantage. As more of the customer experience has moved to the digital arena, so does the need to digitise parts of ...

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Temaer: Customer journey, Automation & Efficiency, Data, Digital Transformation

Data Visualisation for Insurers: What it is and Why it Matters

By Ronny Reppe

Data visualisation is more than just fancy pictures and models. If deployed correctly, it can be a source of deep insight into business operations. For the insurance industry specifically, data visual...

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Temaer: Insurance software, Customer journey, Data

How to Digitise your Business Processes: 5 Key Areas of Focus

By Ronny Reppe

Digital disruption, IoT, robotics. Analytics, big data, AI. Social media, cognitive computing, machine learning. There are so many trends and buzzwords at the moment that it’s almost impossible to fol...

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Temaer: Trends, Customer journey, Automation & Efficiency, Data, Digital Transformation