Improving the Claims Customer Experience with Connected Insurance

By Ronny Reppe 12. June 2018

Other than the regular annual policy renewal, claims processes are one of the few occasions when a customer comes into contact with their insurance company. And it’s often a tedious and time-consuming affair. Practical use of sensor technology and IoT allows insurers to deliver more responsive claims customer experiences. 

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Temaer: Customer journey

Insurance Industry Trends: Connected Insurance and Risk Management

By Ronny Reppe 6. June 2018

We live in an increasingly connected world. For insurers, this Internet of Things-enabled era creates a wealth of new opportunities. This article gives you the whats and the hows of IoT and insurance risk management.

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Temaer: Trends

Launching Successful Digital Concept Development: A 5-Step Guide

By Trond Erik Østhagen 1. June 2018

The banking industry stands at the brink of digital disruption, and a growing number of incumbents are launching digital projects to combat increased competition and cater to heightened customer expectations. The ones who will succeed with their digital projects are the ones who invest time and resources in digital concept development.

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Temaer: Fundamental digitalisation

How Single Data Entry Helps Insurance Agency Workflow Procedures

By Ronny Reppe 22. May 2018

Tedious, time-consuming internal work processes have hampered the insurance industry for far too long. In the face of increasing efficiency demands, it’s time for a change. By making the principle of single data entry the mantra for your workflow procedures, a whole new world of efficiency will reveal itself. 

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Temaer: Automation & effectivity

From Pain to Gain: Making Solvency II Reporting Easy and Valuable

By Ronny Reppe 15. May 2018

Solvency II has ignited a renewed focus on data quality and data management within the insurance industry. Unfortunately, many insurers view Solvency II data quality requirements primarily as a regulatory issue, ultimately missing out on how improved data management capabilities can enhance decision making, kick-start business process digitisation and increase stakeholder value.

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Temaer: Solvency II

Disrupting the Insurance Value Chain Through the Power of Digital

By Ronny Reppe 8. May 2018

The insurance industry is notorious for being slow to innovate, and its end to end value chain is painstakingly complex and sluggish. This article tells the story of how an extremely inefficient insurance industry value chain can transform into a highly efficient end to end process – all through the power of digital.

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Temaer: Automation & effectivity

Offshoring Software Development Projects: A How-To Guide

By Trond Erik Østhagen 5. May 2018

“Just drop it in Manila” ­– the phrase most commonly heard in organisations who fail in their offshoring endeavours. Successful offshoring requires businesses to move beyond a simplistic approach to a rigorously and thoroughly researched and planned approach. Those who are able, are rewarded with cost reduction opportunities, new product and service development and a competitive business edge.

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Temaer: Consulting

The Insurance Industry and GDPR: The Insurer’s Guide to Compliance

By Per Gogstad 5. April 2018

Data protection laws have always been important. When the GDPR comes into effect, it becomes critical. Many are prepared for the regulatory changes, many are lagging behind. Either way, no one eludes them. Here’s what your insurance company should do to prepare for the new EU regulation.

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Temaer: Insurance competence

The Future Insurance Industry: New Products and Services

By Ronny Reppe 21. March 2018

New technology, higher customer expectations and digital disruptors are pushing the insurance industry towards the digital future. In this digital future, new products and services will emerge. This article gives you some pointers as to what the future might hold for the development of new products and services in the industry.  

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Temaer: Fundamental digitalisation

Improved Customer Experience: New Technology, New Opportunities

By Ronny Reppe 14. March 2018

A superior, user-friendly customer experience is crucial to achieving a competitive advantage. As more of the customer experience has moved to the digital arena, so does the need to digitise parts of your insurance company. Self-service portals and new technology for customer service might help you do just that.

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Temaer: Fundamental digitalisation

About The Noria Blog

This blog is for you who are interested in the technological transformation and digitisation of the banking and insurance industries - whether you are a senior executive, a consultant, an IT-manager or just interested in how technology will impact the financial sector. 
 
Our goal is to inform you, keep you updated and help you navigate the developing digital environment of your industry. 
 

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